FAQ Frequently Asked Questions

Please note that in UK airports you need to pass through immigration, baggage collection and customs before meeting your driver!

Heathrow:
Terminal 1 - Closed!
Terminal 2 - At the exit from customs bear right and walk towards WH Smith
Terminal 3 - at the exit from customs bear right towards WH Smith
Terminal 4 - at the exit from customs walk around the railing and look for the driver in front of Costa Cafe
Terminal 5 - at the exit from customs (walk around  the railing and look for the driver In front of Costa Cafe (at the centre of the arrivals hall)
Ireland and Domestic flights - at the exit from Domestic Arrivals (North end of terminal, near the Juice Counter)

Gatwick:
South Terminal - at the exit from customs bear to the Right and walk towards WH Smith
North Terminal - at the exit from customs (straight on - near the currency exchange booth) 

Stansted:
At the exit from customs (straight on - near the currency exchange booth)  Ireland and Nationwide flights - Domestic Arrivals (South end of terminal)

Luton:
Straight on, past the Costa cafe

City:
Centre of main hall.

If you can't find the driver call us immediately:

P: 0203 086 9075 (From overseas: +44 203 086 9075)

M: 07768 964 581 (From overseas: +44 7768 964 581)

A reasonable luggage amount is allowed in our cars, according to the following guidelines:
Executive Saloon/Sedan - 2 x 23kg Bags
Prestige Saloon/Sedan - 2 x 23kg Bags
People's Carrier/Minivan - 4 x 23kg Bags
Large People's Carrier/Minivan - 6 x 23kg Bags
Gratuities are not included in the price and are subject to your own discretion (Rate indicator: 10%-15% of the trip's Nett price)
Upon completion of your booking we provide a Booking Reference Number (CBN.../CQN...). We then process your booking and e-mail you the confirmation details within 24 hours
Our chauffeurs always wait at the Arrivals hall inside the terminal, holding a board/tablet carrying your name.

Please note that in UK airports you need to pass through immigration, baggage collection and customs before meeting your driver!

Heathrow:
Terminal 1 - Closed!
Terminal 2 - At the exit from customs bear right and walk towards WH Smith
Terminal 3 - at the exit from customs bear right towards WH Smith
Terminal 4 - at the exit from customs walk around the railing and look for the driver in front of Costa Cafe
Terminal 5 - at the exit from customs (walk around  the railing and look for the driver In front of Costa Cafe (at the centre of the arrivals hall)
Ireland and Domestic flights - at the exit from Domestic Arrivals (North end of terminal, near the Juice Counter)

Gatwick:
South Terminal - at the exit from customs bear to the Right and walk towards WH Smith
North Terminal - at the exit from customs (straight on - near the currency exchange booth) 

Stansted:
At the exit from customs (straight on - near the currency exchange booth)  Ireland and Nationwide flights - Domestic Arrivals (South end of terminal)

Luton:
Straight on, past the Costa cafe

City:
Centre of main hall.

If you can't find the driver call us immediately:

P: 0203 086 9075 (From overseas: +44 203 086 9075)

M: 07768 964 581 (From overseas: +44 7768 964 581)

We monitor your flight to ensure that our chauffeur meet you on time, either when flights are late or early (We allow 30 minutes for baggage handling and Passport control to minimise parking and waiting time costs)  - for Domestic and European flights please contact us to report about any delay!
Yes, providing you give us sufficient notice - see our full Terms & Conditions for more details Please note that this applies also to Cash booking!
Smoking is prohibited in all private hire cars.
Yes, please ask us to quote for any alterations (subject to our Terms & Conditions )

To make a Booking or ask for an Estimate online - please visit our Desktop Website



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