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Terms of Service Airport Chauffeur Cars


The Terms and Conditions below and the agreement between City Chauffeurs and the Customer are governed by English Law.

Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Waiting Time
The first 10 minutes of waiting time, from the scheduled pick up time, are automatically included in our charges

Airport Transfers prices include up to 30 minutes waiting from the actual flight landing time

Thereafter we charge waiting time by 30 minutes increments at the rate published in our Tariff.

Luggage allowance
A reasonable luggage amount is allowed in our cars, according to the following guidelines:
Executive Saloon/Sedan - 2 x 23kg Bags
Prestige Saloon/Sedan - 2 x 23kg Bags
People's Carrier/Minivan - 4 x 23kg Bags
Large People's Carrier/Minivan - 6 x 23kg Bags
Any luggage (weight, size or shape) that in the opinion of our driver is excessive will not be carried

Hire Price
We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered.

Our obligations to you
We shall supply all the services specified in the Confirmation of Booking sent to you.

We accept responsibility for our employees' actions while on duty.

We and our drivers are insured for private hire.
This insurance is for public liability and doesn't constitute a travel insurance.

The company limits its liability to £100 per booking

We don't accept responsibilities for

  • Delays caused by adverse weather conditions, traffic congestion, roadwork, incidents on road, or mechanical failure
  • Any theft or damage to properties of the signatory of the contract or any other person travelling within the contract, except where such theft or damage is caused by a direct action of City Chauffeurs'  employees 
  • Any delays caused by strike action, conflict, or war, or Force Majeure.

Disorderly Behaviour
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles.

Customers will be held responsible for any damage caused to vehicles they use, including fittings, or equipment, through negligence or misconduct

Illegal material
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden. You must inform us about any registered weapon you wish to carry with you at the time of booking.

You must seek our written permission to carry pets with you in our vehicles. 
Guide dogs are allowed, but you must inform us at the time of booking.

Playing musical instruments in our cars is at the driver's discretion - you must seek his/her permission prior to commencing the journey.

Smoking is prohibited in ALL private hire vehicles!

If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot.
If the matter hasn't been resolved to your satisfaction, please write to us at: City  Chauffeurs, Regal Court, 42-44 High St, Slough SL1 1EL, UK - providing the driver's details, date and time of the incident and our Booking Reference Number.

Any Complaint will only be considered if made within 30 days of the applicable journey date.

Any Billing query will only be considered if made within 30 days of the applicable journey, or for account holders, within 30 days of the applicable invoice date

Use of Vehicles
City Chauffeurs make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar alternative vehicle.

Should you wish to cancel your booking the following charges will apply

Cancellation Fees

Notice period (before the scheduled pick up time) % of original quote
 Over 18 hours  No charge
 12-18 hours  25%
 6-12 hours  50%
 Less than 6 hours  No refund!
Exceptions to the above:
Weddings - notice period is One week
(Any deposit paid is non-refundable)
Long distance journeys (over 40 miles) and 'As Directed' - the notice period is 24 hours

You must obtain Cancellation Reference Number (CRN) by calling or writing to us, prior to the commencement time of the booked journey

Additional Charges (on total cost)
The following charges may apply:
. Journeys between 22:00 - 06:00 - 20%
. Christmas/New year -  100%
. Bank/Public holidays - 25%

Booking Deposit
To guarantee wedding and special events booking, we reserve the right to obtain a 25% non-refundable deposit for orders of either multiple cars, or with a value of over £150.

Minimum Hire
Evening (18:00 - 22:00) - 4 hours
Nights (22:00 - 06:00) - 6 hours

All Pickups: in the unlikely event that you can't find the driver, you must call us immediately on 0203 086 9075 (or 07768 964 581) and wait for our advice - no refund will be given unless we have confirmed that the vehicle booked, or an alternative one is unavailable.

Any breach of the above Terms and Conditions could result in termination of your hire agreement with City Chauffeurs - we will not refund your costs or pay compensation in such event.

City Chauffeurs is a trading name of Intelliware Ltd

To make a Booking or ask for an Estimate online - please visit our Desktop Website

Copyright © Airport Chauffeur Cars 2016-2017