Execdutive Chauffeur Driven Car Hire - Airport Chauffeur Cars, London, UK

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The Terms and Conditions below and the agreement between Airport Chauffeur Cars and the Customer are governed by English Law.

Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Waiting Time
The first 10 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15 minutes increments at the rate published in our Tariff.
Note that Airport Transfers are subject to our published time allowance.

Hire Price
We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered.

Our obligations to you
We shall supply all the services specified in the Confirmation of Booking sent to you.

We accept responsibility for our employees' actions while on duty.

We are insured for passenger travel. This insurance is for public liability and doesn't constitute a travel insurance.

We don't accept responsibilities for

  • Delays caused by adverse weather conditions
  • Any theft or damage to properties of the signatory of the contract or any other person travelling within the contract, except where such theft or damage is caused by a direct action of Airport Chauffeur Cars'  employees 
  • Any delays caused by strike action. Acts of god or conflict or war or Force Majeure.

Disorderly Behaviour
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Illegal material
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden. You must inform us about any registered weapon you wish to carry with you at the time of booking.


You must seek our written permission to carry pets with you in our vehicles. 
Guide dogs are allowed, but you must inform us at the time of booking.


Playing musical instruments in our cars is at the driver's discretion - you must seek his/her permission prior to commencing the journey.

It is against the law to smoke in private hire vehicles.

If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot.
If the matter hasn't been resolved to your satisfaction, please write to us at: Airport Chauffeur Cars, Regal House, 42-44 High St, Slough SL1 1EL, UK - providing the driver's details, date and time of the incident and our Booking Reference Number.

Use of Vehicles
Airport Chauffeur Cars make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar standard alternative vehicle

Use of Sub-contractor
From time to time we reserve the right to use
sub-contractors to complement our own workforce

Should you wish to cancel your booking the following charges will apply

Cancellation Fees

Notice period % of original quote
 Over 24 hours  No charge
 12-24 hours  25%
 6-12 hours  50%
 Less than 6 hours  No refund!
Notes and Exceptions!
We only charge your credit/debit card 24 hours before pickup time
Weddings and daily hire - notice period is two weeks (Any deposit paid is non-refundable)
The notice period for Long distance journeys (over 40 miles) is 24 hours
We reserve the right to apply a minimum administration charge of GBP 10+VAT for any refund
In the event of cancellation of part of
a Packaged or Discounted booking, We reserve the right to remove any discounts previously applied. 
Cancellation of part of a booking, once its first journey has been taken, is subject to a charge of GBP 50+VAT

You must obtain Cancellation Reference Number (CRN) by calling or writing to us, prior to the commencement time of the booked journey

Additional Charges (on total cost)
The following charges may apply:
. Jobs Between 23:00-06:00 - 20%
. Xmas/New year -  100%
. Bank holidays - 20%

Booking Deposit
To guarantee wedding and special events booking, we reserve the right to obtain a 25% non-refundable deposit for orders of either multiple cars, or with a value of over 150.

All Pickups: in the unlikely event that you can't find the driver, you must call us immediately on 0203 086 9075 (overseas +44 203 086 9075) and wait for our advise - no refund will be given unless we have confirmed that the vehicle booked, or an alternative one is unavailable.

Any breach of the above Terms and Conditions could result in termination of your hire agreement with Airport Chauffeur Cars - we will not refund your costs or pay compensation in such event.

Airport Chauffeur Cars is a trading name of Intelliware Ltd

  Airport Transfers   
  London Sightseeing  
  More Sightseeing  
  Evenings/Nights out  
  Half/Full day trips  
  Sporting events  
  Shopping trips  
  City Roadshows  
  Executive Car Service  

For Booking and Enquiries call us on 0203 086 9075, International: +44 203 086 9075
E-mail: Airport Chauffeur Cars Reservations

Copyright 2003 Airport Chauffeur Cars

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